General

Built on the fundamental principle that consumer loyalty is only as reliable as the products and services we provide, Glamorous Glass is committed to giving our Customers the Highest Quality Products, delivered with the absolute Best Care. At Glamorous Glass we know that true value is not always measured in dollars, nonetheless we also understand very clearly that price and affordability can often lead to hesitation when choosing any gift or piece of decor. Our commitment to maintaining the lowest possible prices based on optimum volume buying power and avoiding third parties by purchasing directly from producers helps us pass those savings on to our Customers.

And our Customer Creed says it all...

It is our desire that YOU, Our Customer, will look to Glamorous Glass as you are searching for that breeze of distinctiveness.

Order Cancellations

There is no charge for withdrawing an order. However, no amendments or cancellations can be made after 48 hours of placing your order. Any shipment that needs to be re-shipped will be charge at the same shipping charges that apply to the original order.

We cannot guarantee that order cancellations made via email will be caught and cancelled in due time. Contacting us via phone will ensure the cancellation of your order and prevent unwanted charges and shipments.

Complaints

It is in our interest to resolve any complaints as soon as they occur.

Glamorous Glass is committed to providing quality products and services for its clients and working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers, and in particular, by responding positively to complaints. We treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response. We learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.

Whenever you feel you need to make a complaint related to the service offered by Glamorous Glass, our staff will deal with your complaint promptly, politely and confidentially. We will respond within 24-48 hours, with an explanation, or information on any action taken.

Complaints may be filed in any manner noted in our About Us Section.

Technical Assistance

If you experience any technical issues while visiting our webstore, please do not hesitate to Contact Us.